Refund policy

Last updated: October 27, 2026

This policy covers SweepSet credit packs. SweepSet is operated by plori. Dodo Payments processes purchases as merchant of record.

Unused credits

You can request a full refund for unused credits from a pack purchased within the last 14 days. Used credits are not refundable. The refund is the unused share of the amount you paid, including any discount. Email agent@plori.ai to request a refund. Include the email address used for your purchase and your order or payment reference. We use those details to find your purchase and check its unused credits.

Approved refunds go through Dodo Payments to the original payment method. We remove the credits covered by the refund from your balance.

Failed jobs and missing images

A job marked as failed automatically returns the credits charged for that job to your SweepSet balance. A set that delivers fewer than 4 images returns the credits for each missing image. For example, a set of 3 images returns 50 of its 200 credits. This restores credits rather than refunding money to your payment method. A failed free job stops counting against your daily free try limit. If credits are missing after a failed job or a set with missing images, email agent@plori.ai.

Chargebacks

A lost or accepted payment dispute reverses the credits from the disputed purchase.

Your rights and contact

This policy does not limit refund rights required by law. For billing questions, contact agent@plori.ai. See our terms of service and privacy policy for other conditions.